Call Center Agent

We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience. You will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and guiding them through our products and services. 

Responsibilities

• Provide excellent customer service by answering inquiries promptly and professionally.
• Manage inbound and outbound calls in accordance with company protocols.
• Resolve customer issues efficiently, ensuring a high level of satisfaction.
• Document all interactions accurately in the customer relationship management (CRM) system.
• Identify customer needs and recommend appropriate products or services.
• Maintain up-to-date knowledge of company products and services to provide accurate information.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Proficient in using computers and familiar with CRM software.
• Ability to work flexible hours, including evenings and weekends.

$850 - $1150week

Job Type

Full-time
 

Location: Los Angeles, CA

THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS
 

Benefits:

• Competitive weekly salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Career development and growth opportunities.